Frequently Asked Questions

for Status Shelf


Last Updated: Apr 05, 2020

What is Status Shelf?

Status Shelf is a one stop status and story downloader. Status Shelf makes it easier for you to download shared media from popular social media platforms.


Which social media platforms are supported in Status Shelf?

We launched Status Shelf with support for WhatsApp. We are in the process of adding other major social media platforms soon. Please stay tuned.


How to use Status Shelf?

Please open Status Shelf, tap on the hamburger icon on the top left corner and select 'How to Use?' to view a pictorial slide showing how to use Status Shelf.


How can I view WhatsApp status in Status Shelf?

Please open Status Shelf and select WhatsApp / WhatsApp Business or WhatsApp GB to view status. Please make sure you have any or all of these apps installed on your device.


How can I save a WhatsApp status in Status Shelf?

While in the media grid, long press the image or video that you want to save and tap on the save icon. You can also select multiple images or videos to save at once.

While in the media slider, tap on the three dot icon on the top right corner and select 'Save'.


How can I view saved WhatsApp status in Status Shelf?

Please open Status Shelf, tap on the hamburger icon on the top left corner and select 'Saved Data' to view saved status.


How can I delete saved WhatsApp status in Status Shelf?

Please open Status Shelf, tap on the hamburger icon on the top left corner and select 'Saved Data'. While in the media grid, long press the image or video that you want to delete and tap on the delete icon. You can also select multiple images or videos to delete at once.

While in the media slider, tap on the three dot icon on the top right corner and select 'Delete'.


How can I share a status image from Status Shelf?

While in the media grid, long press the image or video that you want to share and tap on the share icon. You can also select multiple images or videos to share at once.

While in the media slider, tap on the three dot icon on the top right corner and select 'Share'.


How can I repost a WhatsApp status using Status Shelf?

Tap on the image you want to share. While in the media slider, tap on the three dot icon on the top right corner and select 'Repost'.


How can I set a status image as wallpaper in Status Shelf?

Tap on the image you want to set as wallpaper. While in the media slider, tap on the three dot icon on the top right corner and select 'Set As'.


What is the auto save feature in Status Shelf?

The auto save feature automatically tracks for WhatsApp/WhatsApp Business and WhatsApp GB status that you have seen and saves them. You can view the saved media files under 'Saved Data'. To turn on auto save, tap on the hamburger icon on top left corner and select 'Settings'. While in the settings you can turn on auto save for WhatsApp/WhatsApp Business and WhatsApp GB. Please note that auto save is a battery intensive feature.


How can I change the download location in Status Shelf?

Please open Status Shelf, tap on the hamburger icon on the top left corner and select 'Settings'. While in the settings, select 'Download Location' and choose the download location of your choice.


How to turn on dark mode in Status Shelf?

Please open Status Shelf, tap on the hamburger icon on the top left corner and select 'Settings'. While in the settings, scroll to 'Themes' section and select 'Dark mode'.


How can I remove ads from Status Shelf?

Currently there is no option to remove ads from Status Shelf. We are going to add an option to subscribe to an yearly Ad-free version at very nominal cost.


Why can’t I see WhatsApp status on Status Shelf?

Please note that only seen status appears in Status Shelf.


What happens when I delete a WhatsApp status from Status Shelf?

When you delete a WhatsApp status from Status Shelf, it is removed from your device. There isn't any way to download or access it again, not even from WhatsApp. If you try to view the deleted status in WhatsApp, an error message will appear.


Why are the saved media files from Status Shelf not showing in gallery ?

This is an issue related to the scanning interval of your Gallery application. Images in Gallery appears only after the Gallery application has scanned through the locations where images are stored on your device. One way to solve this problem is to use a file explorer and open the download location of Status Shelf. Once you are in the folder, select any image and open it with the Gallery application. This generally fixes this problem. Download location of Status Shelf can be seen in 'Settings'.


I am facing some other issue. How can I get help?

Please send us an email describing your issue at statusshelf@appskart.in